The scenario is all too common: The computer isn’t working right. What’s wrong with it?
The customer dials a number or submits a ticket via email. The line engages; the email is answered.
“Support desk,” the voice says. “How may I help you?”
Coconino Community College is collaborating with Google to offer an Information Technology Support Professional certificate beginning this summer, and the three-class program can be completed before the end of the year.