Tag: Information Technology Support Professional certificate

Gear up for computer support job by year’s end with CCC help

The scenario is all too common: The computer isn’t working right. What’s wrong with it?

The customer dials a number or submits a ticket via email. The line engages; the email is answered.

“Support desk,” the voice says. “How may I help you?”

Coconino Community College is collaborating with Google to offer an Information Technology Support Professional certificate beginning this summer, and the three-class program can be completed before the end of the year.